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Shipping policy

Effective Date: 2026-10-23

1. Introduction

This policy explains how orders placed on fitness-activation.com are delivered. We sell two kinds of products: large equipment that ships by freight, and smaller items that ship by parcel. Each product page shows which one applies.

2. Where We Ship

We ship to addresses in the contiguous United States (the lower 48 states and Washington, DC). For Alaska, Hawaii or Puerto Rico, contact us for a quote before ordering. We do not ship outside the United States.

3. Large Equipment (Freight)

Large equipment ships directly from the manufacturer or its distributor by freight carrier.

How the price works. Freight items are sold one of two ways, and each product page shows which. Delivered-price items have an Add to cart button and show their delivery charge at checkout, often free; we'll call you before your card is charged to confirm your delivery details. Quote items show Request a delivery quote instead: tell us where it's going and we'll reply within 1–2 business days with your delivered price, the equipment, freight and tax in one total. You pay one invoice, only after you accept the quote, and each quote shows the date it's valid until.

Either way, we never add freight charges after you pay.

What's included. Delivery to your address with liftgate service. The carrier will normally contact you to schedule a delivery window.

What's not included unless your order or quote says so. Inside delivery, carrying up or down stairs, white-glove service, unpacking, assembly and installation. Where these are available in your area, we'll quote them in writing before you agree to them.

4. Smaller Items (Parcel)

Smaller items ship by parcel carrier (such as UPS, FedEx or USPS) to your door. Standard shipping is free unless checkout shows a shipping charge for that item. Delivery usually takes 3 to 9 business days.

5. Delivery Times

Delivery times are counted in business days (Monday to Friday, excluding US holidays) from when your order is confirmed. Each product page shows its estimate, and your freight quote confirms it for your address.

If the manufacturer tells us your order will take longer than estimated, we'll contact you with the new date. If your order has not shipped yet, you can cancel it for a full refund.

6. At Delivery

Please inspect the packaging before you sign for a freight delivery. If anything is damaged, note it on the delivery receipt, take photos, and contact us within 48 hours of delivery. We'll work with the carrier and the manufacturer to make it right.

7. Tracking

Parcel orders get a tracking link by email when they ship. For freight, the carrier contacts you to schedule delivery, and we'll send you the carrier's name and reference number when we have them.

8. Address Accuracy

Please give us an accurate delivery address, including anything the driver should know (gate codes, tight access, no truck access). If a shipment is returned or redelivered because of an incorrect address or a missed delivery appointment, additional charges may apply. We'll contact you before any are made.

9. Returns

See our Return and Refund Policy.

10. Contact

11. Changes to This Policy

We may update this policy. Changes take effect when posted on this page.